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The concept of service animals in the workplace has been around for quite some time, but many managers, especially those at smaller companies, may not have yet had to address it.
With regard to employees, you can treat a request for a service animal the same as any other accommodation request, meaning you are obligated to engage in an interactive process to identify reasonable accommodations for the employee that will allow the employee to fulfill the essential functions of his or her position.
Here are some best practices that you should consider implementing in regard to service animal
