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Employee engagement is vital to business, especially when it comes to frontline workers. Just consider the amount of productivity, experience and institutional knowledge that voluntarily walked out the door at the height of the Great Resignation. Research suggests that more than 50 million workers took part in this mass exodus in the U.S. alone.
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Globally, 20% of frontline workers surveyed in 2023 said they planned to leave their jobs in the near future. While the movement has been losing some steam over the past year, the cost of employee turnover is still extremely high, as the cost
