7 Tips For HR To Shape A Customer Experience Focused Workforce

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The market is gradually shifting towards customer-centricity and customers are beginning to demand more attention with positive service experiences. 

Customers now expect you to know their jobs-to-be-done, communicate and implement solutions with minimal effort from them, consider every difficulty they face – even the insignificant ones. 

However, achieving a customer-centric hiring approach is not something that can be done without building a customer-centric workforce. 

Here’s how you can pull it off as an HR: 

Image by Drazen Zigic on Freepik

1. Prioritize Customer-Centric Hiring

While both hard and soft skills provide a good assessment of what your job applicants

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