How do we help an employee who blurts obscenities and racial slurs to our customers uncontrollably?

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Recently, I read a recent federal appellate court decision involving an employee with a rare form of Tourette Syndrome that caused him to use obscenities and racial slurs. While that could be dicey around coworkers, this employee’s job required excellent customer service skills while making deliveries and interacting with said customers.

And that’s when things got complicated.

Indeed, throughout his employment, several customers complained about the employee’s offensive language while he serviced their stores.

The employer adjusted the employee’s route so that he would not service stores alone. He also received a leave of absence, after which the company allowed

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