Roundup: ServiceNow Integrates With Teams; Qualtrics Launches DEI Tool

ServiceNow and Microsoft announced an integration to allow HR and IT agents to collaborate directly within Microsoft Teams. Features include Chat-to-Call, with which agents can invite employees to a Teams call directly from a live chat, and Major Incident Management, which allows agents to collaborate in a group setting and share key information from ServiceNow into Teams.

Help Desk: Creating a Workplace Culture That Prioritizes Mental Health

It’s no secret that the events of the last year have set the stage for an unprecedented national mental health crisis. On top of life’s normal stressors, we’ve been dealing with a global pandemic, unrest over racial injustice, political divisiveness and now the threat of seasonal depression and increased social isolation during the wintertime.

Interview: Cronofy VP of Sales

Mike Rymkiewicz is the new VP Sales for Cronofy the business scheduling platform. Today we’ll discuss the product along with some new case study data …
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