In relationship-based business, technology requires a human touch

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In the staffing world, particularly in an agency setting, efficiency is paramount. As new technologies continue to emerge, it’s instinctual to want to jump on what’s new to stay ahead of the game. But what’s new might not be what’s right — at least not for everyone all the time.

I’ve worked in the staffing industry for two decades, and just like a lot of you reading this, I started as a recruiter. I’ve since worked my way up through management to eventually hold responsibility for internal technology operations as well as the supervision and training of sales team members.

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