Balancing the opportunities and risks of AI

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As AI has become more entrenched in business life, it has opened up both opportunities and risks to companies. Many support the efficiencies it provides employees, which allow them to focus on more value-add activities. However, the accessibility of AI means that sometimes employees use tools that fall outside the employer’s knowledge and consent. Research from Salesforce found that 49% of people already use generative AI for automating tasks and writing communications.

Employees often don’t realize they need to get approval for using these tools, or they may not want to wait for an official vetting process. While this unsanctioned

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