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TL;DR
Communication gap is costing you talent. 65% of candidates report inconsistent updates, and 82% lose trust when left in the dark (Aptitude Research). Human + AI beats either alone. Teams that blend conversational bots with recruiter touchpoints cut time-to-hire by 27% and lift candidate NPS by 31 pts (LinkedIn). Journey mapping is the fix. Documenting each phase, from persona to onboarding, reveals drop-off moments and optimizes both tech and team effort. Follow the five-phase map and bot-vs-human playbook below to turn “apply → accept” into a seamless, brand-building experience.
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