How to Write an Email that Others Will Read

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Recently, I received a reader note asking for some resources to help someone improve their writing skills. Specifically, they wanted to help someone write better emails. As I was thinking about a reply, it occurred to me that writing emails is one of those things that we expect everyone to know how to do but there’s really no book or training manual around. 

Many years ago, I worked for a company that had an internal writing guide. It’s the only organization I’ve ever seen with one. It outlined how to communicate in writing to both internal and

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