Zappos Bringing Jobs, Customer Service Culture to Louisville

Zappos.com, the customer service company that just happens to sell shoes, clothing, and more online, is opening a 325,000-square-foot fulfillment center and retail outlet at 9101 Minor Lane in Louisville, Ky. which will grow the company by more than 100 new employees (Zapponians) over the next two years.

The redesigned and rebranded retail space will now be called The Outlet: Powered By Zappos and offer an environment for customers to experience Zappos’ WOW service and amazing variety of products in person. Additionally, the new fulfillment center will allow the brand to impact the customer experience starting at the warehouse – something y’all haven’t seen from Zappos in a long time!

“We have always felt at home in Kentucky,” said Justin Brown, Senior Director of Operations at Zappos. “Since our very early days, we have grown and deepened our strong relationship with Louisville. We’re thrilled to bring even more Kentuckians in the family. From the city’s many art installations to the slogan ‘Keep Louisville Weird’ – it’s a match made in heaven!”

In celebration, Zappos is hosting a Grand Opening Celebration on Friday, April 12. Ceremonies will commence at 12:00PM and the first 10 customers in line will be granted access to an exclusive stockroom full of WOW-inducing products. The festivities will include local food trucks, complimentary champagne and beverages, and an additional 30% off purchase total on top of discounts as high as 70% off MSRP. Neighbors of all ages are welcome to join us in toasting Zappos’ 4 C’s (Customer Service, Company Culture, Community, and Commerce)!

This announcement comes as Zappos marks its 20th Anniversary and is just one of the ways the company will be celebrating throughout 2019. Wink.


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