April 7, 2020 – In recent weeks, millions of employees around the world have been forced to work from home for the foreseeable future in conditions that are impacting their individual and team productivity. Even though technologies for remote employee collaboration, such as video conferencing and virtual shared working spaces, are enabling businesses to continue working during the Coronavirus lockdown, managers are unable to fully understand and measure how these new conditions are impacting the performance and overall state-of-mind of their employees.
Nemesysco, an Israel-based provider of voice analytics solutions, reports that since the outbreak of the Coronavirus the company has been experiencing increased traction for the application of its voice analytics technologies for remote employee wellness monitoring.
Nemesysco explains that its approach for applying voice analytics to monitoring employee wellness is built around the company’s core Layered Voice Analysis (LVA™) technology. The LVA technology is designed to reveal the genuine emotional state of a person by detecting and measuring uncontrolled psychophysiological changes to a person’s voice during open conversations.
For remote employee wellness monitoring, the LVA technology runs in the background during real-time or recorded conversations with employees. The technology initially establishes a baseline for each monitored employee and monitors for changes in emotions relevant to the workplace, such as stress, frustration, fatigue motivation and enthusiasm.
Nemesysco’s voice analytics solutions can be integrated with any HR systems or other enterprise applications used by a business to manage information on its employees. These solutions provide extensive reporting and all the available data can be exported to external systems.
Nemesysco notes that it has been receiving increased requests for remote employee wellness monitoring from businesses and government organizations across the Far East, India, Europe and Mexico.
“Many of our customers, especially in the banking and insurance sector, who traditionally use the Nemesysco technology to improve their recruiting processes, are now applying the technology to better understand the mind set of their employees who are now forced to work from home in a critical effort to maintain the continuity of their businesses and the services they provide,” said György Kis, CEO at Amina Polygraph in Hungary.~György Kis
“These new customers initially approached us with the immediate need to ensure business continuity as they rapidly transitioned their employees to work from home and many are also telling us that they want to be prepared for the new realities of remote working that will likely continue afterwards,” concluded Liberman.
In an effort to help businesses and government organizations to ensure business continuity while their employees are working from home and other remote locations, Nemesysco is currently offering a free, no obligation trial of its recently released InTone solution. The company notes that InTone is intended for call center environments and has been recently adapted for remote employee wellness monitoring to support the needs of customers during the Coronavirus outbreak.