Despite 91% of frontline hiring managers reporting an urgent need to fill roles, most candidates never make it from application to interview. New research from iCIMS highlights a fundamental breakdown in frontline hiring processes that’s preventing companies from securing the employees they desperately need.

Hiring friction loses candidates

According to iCIMS’s report, friction in the hiring process, not candidate disinterest, is to blame for the talent shortage in frontline roles. Application abandonment rates are particularly troubling — 60% of frontline workers have started but abandoned applications, with half citing lengthy, time-consuming forms as the primary barrier. Meanwhile, hiring managers report