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Key takeaways
Quality of hire is now the top ROI metric: Surpassing cost-per-hire and time-to-fill, it’s the ultimate measure of placement success. Fast-growth agencies prioritize quality: Top performers understand that superior matches drive stronger client relationships and sustainable growth. Strategic tech and human touch combine: AI and automation streamline processes, but human expertise remains vital for true quality placements.
The staffing industry continues to shift, and agency leaders who used to chase traditional metrics like time-to-fill and cost-per-hire to measure ROI are discovering those numbers don’t tell the whole story. The smartest agencies have already identified