United Airlines on soaring to EX success through continuous listening

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When you’re an $55 billion-revenue airline and you’ve got 100,000 employees distributed across six continents, it is very hard to keep in touch with them, and to know whether or not they’re happy and engaged. That’s why United Airlines decided to switch up its employee listening program, with the help of Qualtrics. Speaking to UNLEASH at Qualtrics X4 in Salt Lake City, Michelle McCrackin…

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