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Tech giant Qualtrics’ X4: The Experience Management Summit returned to Salt Lake City, Utah, on May 1 2024. In welcoming the 10,000 attendees of the event, CEO Zig Serafin kicked off by declaring that “HR [is] taking a huge seat at the table” on managing experiences at work. The good news is that, as Delta CEO Ed Bastian shared during a keynote panel session, the economy is really strong in the…
