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There’s no question that artificial intelligence, especially generative AI tools like ChatGPT, has had an enormous impact on the world of work. Generative AI can support employees in numerous ways, enhancing productivity, creativity, and efficiency across various roles and industries.
However, the widespread excitement around AI may be outpacing employees’ ability to learn how to use these tools in a way that meaningfully enhances their productivity. That’s according to a new study from my company, Workplace Intelligence, and Upwork, which found that 77% of employees say AI has actually added to their workload in at least one way.
This comes at a