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Navigating the hiring process for early-career customer service roles can be a complex puzzle. Do you make it really easy for them to apply, which makes the hiring pool more inclusive and larger, but also could reduce the quality of the average applicant? Or do you make it hard for candidates to apply, on the theory that if they really want the job, they’ll be more persistent than candidates who are likely to voluntarily or be involuntarily terminated soon after being hired?
We reached out to eight hiring experts to ask for their insights. Included in their suggestions were