The middle office is a lot like the drummer in a pop band, essential to the overall rhythm and flow, but rarely given the credit it deserves.

Without the middle office, the whole operation starts to fall apart. In most recruitment agencies, the middle office keeps the delicate balance between candidate expectations, client demands, compliance requirements, and cash flow. And yet, many firms are still relying on generalized systems that weren’t built to handle the specific complexities of recruitment.

In this post, we’ll cover why this is the case and what can be done about it.

Why the middle office