REVIEW OF THE YEAR 2025 – CX, Assessment & DEIB Second of our 4 part series reviewing the major events and trends of the year in CX, Assessment and DEIB. What has happened this year that we got on talk about?? – Mobley vs Workday, let’s get an update on this, the quintessential CX challenge! – CX resentment rate…where are we tracking on this? – What do we know about AI and CX, can we see positive impact of AI on CX? – ID verification, this is both an CX and Assessment issue. In fact, it may also be a