The 2025 iteration of BCG’s AI at Work Report has found frontline workers have hit a “silicon ceiling” with generative AI use. Surveying 10,635 employees across 11 nations, the report found 72% of leaders, managers and frontline workers are regular Gen AI users – driven by leaders and managers. Frontline workers use has stalled at 51%, down 1% percentage point from the previous report in 2023.
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