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There are important short- and long-term benefits for employers to hire students, recent graduates, and others early in their careers for customer service roles. We reached out to 16 hiring experts to get their thoughts:
Create Sustainable Talent Development Systems Build Community-Based Recruitment Pipelines Leverage Past Applicants in Your CRM Go Local and Analog for Early-Career Talent Implement Formal Internship or Apprenticeship Programs Use Application-Driven Selection for Motivated Hires Interview Against Role Needs, Not Comparisons Develop Intern-to-Employee Talent Pipelines Prioritize Soft Skills in Recruitment Process Simplify Job Posts for Better Applicants Target High School and College Demographics Focus on Soft Skills