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Hiring quality retail associates can be tricky in an industry challenged by high-volume seasonality and a turnover rate of 60%. But it’s worth it when 59% of retail consumers will walk away from a product or company they love after several bad experiences. Asking the right interview questions can help you meet, if not exceed, customers’ in-store expectations.
A streamlined hiring process that addresses the unique challenges of retail recruitment is essential for supporting your stores (and hiring managers) to win sought-after retail talent. Part of setting up talent acquisition systems that support high-volume hiring is defining ideal candidate attributes