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Key takeaways:
Client shortage replaces talent shortage: Finding new clients is now the top challenge (23% vs. 16% in 2024), while candidate shortage concerns dropped to just 12% of agencies.
Referrals are underutilized: Fast-growth agencies are 52% more likely to use referral software, with 86% having formal programs vs. only 60% of no-growth agencies.
Systematic approach wins: 71% of fast-growth firms rate referrals as “extremely important” and 47% report referrals have their highest placement rates, yet