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Why Exceptions Create So Much Work in Staffing Operations

By Dries De Coster, founder and CEO, meet DWIGHT

Key takeaways:

  • Small exceptions create big workloads. One missing document can spawn an entire secondary workflow.
  • Exceptions cost more elapsed time than work time. Five minutes of effort can sit for days while someone waits on a reply.

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    See also  20 Years of Discipline: Q&A With Danny Lichocki on Building Scale, Culture, and Competitive Edge in Healthcare Staffing

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