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The market is gradually shifting towards customer-centricity and customers are beginning to demand more attention with positive service experiences.
Customers now expect you to know their jobs-to-be-done, communicate and implement solutions with minimal effort from them, consider every difficulty they face – even the insignificant ones.
However, achieving a customer-centric hiring approach is not something that can be done without building a customer-centric workforce.
Here’s how you can pull it off as an HR:
Image by Drazen Zigic on Freepik
1. Prioritize Customer-Centric Hiring
While both hard and soft skills provide a good assessment of what your job applicants
