This is a preview. View original post on this site
Key takeaways:
Build a tech stack that can scale up or down: Favor usage‑based pricing, modular integrations, and tools that automate revenue‑critical work. Keep innovating in lean times by right‑sizing licenses, killing shelfware, and funding smaller, faster pilots tied to margin and cash metrics. Model volatility explicitly: Scenario plans for volume, margin, and cash with triggers that automatically adjust tech spend and operating cadence.
Economic cycles are inevitable. But surprises shouldn’t be.
Staffing leaders who treat technology as an operating system for resilience — not just a cost center — consistently navigate downturns with less panic