Hollie Delaney didn’t set out to work in HR. She wanted to train dolphins. When that didn’t pan out, she landed in a casino job that turned into an accidental HR career, one she almost walked away from entirely before Zappos changed her mind about what the job could be.
Hollie is the Chief People Officer at Power Home Remodeling, the nation’s largest exterior home remodeler, where she leads people strategy for more than 5,000 employees. In this episode, she talks about the lesson from Tony Hsieh that changed how she thinks about failure, why she tracks turnover instead of retention, and why listening might be the most underrated skill in talent acquisition.
You’ll also hear:
- Why “the language of the business is its people”
- How to know when it’s safe to let someone learn by doing, and when it’s not
- The one skill she thinks every recruiter needs more of, and why AI can’t replace it
Connect with Hollie: https://www.linkedin.com/in/hollie-delaney-573b89a/
Learn more about Power Home Remodeling: https://powerhrg.com
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