Zendesk saga ends with $10.2 billion acquisition

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Understanding the needs of customers and employees is essential in furthering your business. Addressing employee problems such as IT tickets as well as the issues of customers enabled Zendesk to become a highly valued helpdesk platform. In fact, Zendesk received a $17 billion takeover bid in February from a consortium of private equity firms. However, the board was unimpressed and stated in a blog…


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