Your Tone in Emails Can Leave Colleagues Feeling Anxious

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Your supervisor emails you, asking for an extra hand with an assignment. You respond that you are happy to help, but ask if you can send it over by the end of the week, as you have a timely project to complete.

Which of the following responses would you prefer to receive? 

“Absolutely—I appreciate your help!”

“Sure, that’s fine. Thanks.”

You chose the first option, didn’t you? Thought so. Let’s talk about why.

The first response shows gratitude. You are making additional time in your schedule to help your supervisor, and he/she appreciates you. The

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