Your Actions Lead Your People to Customer Obsession

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Slowly emerging from the pandemic, many leaders of teams and organizations are relieved to have survived the dark uncertainty of the last year. They should rightly pat themselves on the back if they maintained their teams’ confidence; our surveys in six countries show that in general, about half of workers had confidence in their direct managers’ handling of the crisis. But leading people through the pandemic doesn’t guarantee that managers have led them to anywhere.

Source: atk work / shutterstock

That’s the challenge of the rest of 2021 and for the rest of the decade. A year from now,

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