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When the COVID-19 pandemic began shuttering physical offices and shifting the business of work to homes, the use of video conferencing technologies such as Zoom, Google Hangouts, and Microsoft Teams skyrocketed. Even as some workers have returned to brick-and-mortar facilities, a hybrid workforce model has emerged making reliance on these tools the best means to keep in-office and work-from-home employees connected.
With the ability to take advantage of employee engagement features – breakout groups, whiteboards, chat boxes, polling questions, and feedback icons – a well-organized virtual presence powered by these solutions results in productive outcomes. Originally intended as “niche” products,
