2020 has been a year of massive change for every business. Some industries and segments are surging, while some are almost at a standstill. Some organizations desperately need new employees, and some have been forced to release talent into a labor market that’s suddenly flooded with qualified candidates anxious for stable income.
Source: Dmitry Kalinovsky / Shutterstock
The need for customer service roles is on the upswing across many industries, thanks to the majority of economic activity shifting rapidly to a stay-at-home consumer base. While candidates with direct call center experience may be hard to come by in