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There’s no doubt that 2020 was a challenging year. As with other industries, we dealt with ensuring the continued health and safety of our employees and providing the ongoing service and support our customers have come to expect and appreciate during the COVID-19 pandemic. But, 2020 also gave Human Resources professionals a great opportunity to rethink benefits plans.
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Over the last few years, the rise of the high-deductible health plan (HDHP) and health savings accounts (HSAs) has resulted in a shift in accountability from employers to employees when making healthcare decisions. This is a
