Why it’s time for HR to head to the ‘factory floor’

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To make it in human resources, in which we are known for our agility in handling unusual and delicate interpersonal situations, one needs to quickly learn how to be an adept tactical problem solver. Nobody in the office can clean up a mess, work themselves out of a jam or be quite so clever as HR can. And if you were to ask many HR professionals what their strengths are, “problem-solving” would likely be near the top of their lists. Our strength in one-off issue resolution, however, often doesn’t translate into being able to address larger systemic organizational challenges.

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