Why HR needs to ‘strike the right balance’ of people and tech

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Lincoln Financial Group transitioned its entire 9,000-plus workforce to a work-from-home setup in a matter of days this spring—and the move has gone seamlessly, according to CHRO Lisa Buckingham.

Lisa Buckingham

“We have had virtually no disruption to our customers, and we’re meeting and exceeding service goals,” she says, noting that, among the factors fueling the success, has been the four-year digital journey Lincoln has been on. “We firmly believe that our digital investments and business-continuity planning positioned us to be so successful in our response to COVID-19.”

Buckingham will share the highlights of that journey, and lessons learned from

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