Why HR needs to solve ‘real failures’ around deskless workers

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HR professionals in a variety of industries—such as manufacturing, retail, transportation, entertainment and hospitality—faced a unique challenge during the pandemic: How do you communicate with employees who don’t sit behind a desk or lack access to a computer or email?

Some struggled and scrambled, trying to figure out how to relay critical changes involving safety protocols, company operations and employee scheduling, says Joe Ross, chief product officer at Workforce Software, a global provider of cloud workforce management solutions.

“The pandemic brought on a bunch of challenges related to the health and safety of shift workers,” Ross says. “One of the major complexities

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