As much as companies may try to restrict decision-making authority to managers and executives, it’s impossible to fully insulate frontline workers from all decision-making.
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That’s not necessarily a good or bad thing, but it does mean employees need to have the tools available to make effective judgments and decisions and process information on the fly if they don’t have the ability to escalate.
One of the most essential tools in any decision-maker’s toolkit is critical thinking skills. In this post, we discuss the meaning and value of critical thinking for any