Why Companies Should Want the Employee Experience to Mirror the Client Journey

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Employees Are Clients Too Kelly Battelle, VP of People Operations at GumGum, looks at why companies should want the employee experience to mirror the client journey.

It’s easy for a company to say employees are its most valuable asset. But when the bottom-line looms, too often, decision-makers place the needs of their workforce secondary to other priorities. In a competitive marketplace, doing so can have a devastating impact on top talent retention, and in turn a company’s long-term success. That’s why all leaders, not just in human resources but across the board, can benefit from thinking of employees as clients—and

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