This is a preview. View original post on this site
Employees Are Clients Too Kelly Battelle, VP of People Operations at GumGum, looks at why companies should want the employee experience to mirror the client journey.
It’s easy for a company to say employees are its most valuable asset. But when the bottom-line looms, too often, decision-makers place the needs of their workforce secondary to other priorities. In a competitive marketplace, doing so can have a devastating impact on top talent retention, and in turn a company’s long-term success. That’s why all leaders, not just in human resources but across the board, can benefit from thinking of employees as clients—and
