Many organizations and operations departments keep detailed metrics on the performance of different teams and individuals. These could include turnaround time on a custom order, average throughput for a common manufactured product, time spent resolving a customer complaint or concern, and many others. These metrics are useful to company management in identifying areas that need improvement, as well as for benchmarking against other organizations.
Leveraging Existing Data
But companies often fail to leverage the data they’ve already collected on key metrics with individuals further down in the organizational hierarchy. This can be a significant missed opportunity to help improve performance.