When BOPIS, BOPAC Go Wrong: Managers Can Teach Damage Control

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As the pandemic persists, BOPIS (buy online, pick up in store) and BOPAC (buy online, pick up at curbside) services are booming. As these services become commonplace, customers expect a lot—even perfection. Some stores are set up better than others for these services, but all managers can teach workers how to shift to damage control when BOPIS and BOPAC errors occur.

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