What to tell clients when an employee leaves

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Whenever an employee leaves a position – whether it’s due to layoffs, a promotion, a family move or another reason – managing their departure involves more than just collecting their keys and laptop. After you’ve ticked the last box on the employee exit checklist, there’s one more important group of people whom you need to address: clients.

This can feel like a challenging conversation to have. But if you plan your talk in advance, keep it brief and focus on moving forward, you can use the discussion to strengthen the relationship you have with your customers.

Let’s take a

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