What is chaotic working – and 7 things you can do about it

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In 2023, the term ‘chaotic working’ emerged as the No. 1 trend in the US workforce according to a survey by USDictionary.com of 1,000 employees to determine which of these emergent phrases best encapsulates 2023 for the American workforce.

What is chaotic working?

Chaotic working is a term that has gained prominence recently, reflecting a particular behavior in the workplace. It describes a situation where employees, often feeling disaffected or overburdened by their work conditions, engage in acts of generosity or leniency towards customers or clients, sometimes at a small cost to the company.

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