What Does the COVID-Fueled Surge in Online Retail Mean for In-Store Employees?

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The shift from brick-and-mortar to online retail has been in the works for years, well before anyone had even heard of COVID-19. Online giants like Amazon have revolutionized the way consumers shop and fundamentally changed the economics of retail, allowing sellers to reach geographically diverse markets without a costly physical footprint.

mangpor_2004 / iStock / Getty Images Plus Added Pressures Challenge Brick-and-Mortar Retailers

Still, many major retailers have stood out for maintaining their physical locations, bucking the trend in an attempt to differentiate themselves with customer service and a tactile experience.

Best Buy is one of the best-known

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