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Before the COVID-19 pandemic, companies were already expanding their use of videoconferencing technologies like Zoom, Teams, WebEx, and Skype. These can be great tools for enabling closer collaboration among colleagues and business partners working in different offices or even on different continents.
Of course, the widespread shift to remote work triggered by COVID-19 precautions and continuing indefinitely for millions of Americans has made videoconferencing a much more fundamental aspect of work life. At the same time, for many workers—particularly those who didn’t grow up as digital natives immersed since birth in cyberspace—videoconference etiquette isn’t second
