When an employee complains about unfair or discriminatory treatment, you should promptly and thoroughly investigate the complaint. A quality investigation can solve a problem and avert potential litigation. If a lawsuit results, the investigation can be an important part of the organization’s response and defense.
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There’s a flipside: A poorly conducted or skewed workplace investigation can backfire and further fuel claims of unfairness or discrimination. That’s what happened when a sheriff’s office recently investigated one of its officers.
Charmaine McGuffey worked in the Hamilton County, Ohio, Sheriff’s Office (HCSO)