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The hospitality industry faces a double-whammy talent challenge: it’s hard to recruit people, and it’s hard to keep people. More than three-quarters of hotels are experiencing a staffing shortage. The leisure and hospitality industry has the highest quit rates of all industries, according to the U.S. Chamber of Commerce. Leading employers are rising to the challenge and preparing for a future where AI will make the hospitality recruitment process better for both employers and potential employees.
This article describes the challenges in hiring in the hospitality sector, and how artificial intelligence will help employers solve them. It includes: