It’s with a heavy heart that we report this year that Smarter With Gartner articles on HR issues drew massive readership in 2020. We are happy that so many readers saw value in our insights, but that need was sadly driven by COVID-19 and its effects.
Concerns about employee safety and well-being topped the agenda for every organization in 2020, as did planning for the sudden need for remote employees. Soon, the focus expanded to include what the future of work would look like given all the changes. How much of the short-term response would become long-term strategy? We’re still