Entrepreneur and management revolutionary Tony Hsieh passed away on Friday, November 27, 2020, after injuries sustained in a house fire.
Hsieh was, famously, the former CEO of Zappos, a company that revolutionized shoe shopping and how customer service worked. He also pioneered a management concept called holacracy. While Zappos quietly backed away from holacracy, it left a lasting impact on business–and probably affected how you run your business (even if you’ve never heard the term before).
Under Hsieh’s leadership, Zappos switched to this bottom-up, individual-focused management style. Holacracy does away with strict hierarchies and titles and, instead, relies on a community-style leadership.