Tips to Limit Risk of Employee Harassment by Customers

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Most employers are equipped to respond to employee allegations of harassment by coworkers or managers. There are added levels of difficulty, however, when they complain about harassment by a customer, contractor, or other visitor to the business. A federal court of appeals recently ruled a Harrah’s Casino employee can go to trial on her claims that (1) she was sexually harassed by a customer and (2) the employer didn’t take sufficient steps to address her concerns.

Facts

Kristina Sansone was a dealer at a Harrah’s Casino in Louisiana. She alleges a customer made “sexually charged gestures, remarks about her

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