Tips for Avoiding Email Misunderstandings

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Q: One of my coworkers has a knack for writing emails that instantly irritate me. We normally get along well over the phone and face-to-face interaction, so I don’t think it’s intentional. But there’s something about the way she writes and asks questions that’s really annoying. Do you have constructive tips I can pass along?

A: Because so much information comes to us from non-verbal cues, we are really at a disadvantage when we communicate via email since we are missing things like tone of voice, and demeanor. It’s no…

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